Your accounts
- Your domain, hosting, email, booking, payment and software accounts are opened in your business's name, with your email as the owner.
- I work in them as a user you add. You can remove my access at any time.
- Logins live in your password manager, never in my notes.
Your work
- When a project is paid for, the website, content, designs, setups and written how-tos are yours to keep, change or take anywhere.
- I keep my own general know-how, templates and tools, and you get a permanent right to use whatever of them is built into your setup.
Price and payment
- Every setup has a written scope and a fixed price before work starts. No hourly surprises.
- Half up front to start, the rest when it goes live.
- Monthly plans bill at the start of each month.
- Anything outside the scope gets a written quote first. Nothing extra happens without your OK.
Software costs
- Tool subscriptions bill to you directly, at their price. I don't resell or mark them up.
- I tell you every tool's cost before you sign up for it, and I use free tiers and tools you already pay for where they do the job.
Monthly plans
- Month to month. Stop any time with 30 days' notice.
- When you stop, you get a written handoff: what's set up, where each login lives, and how to run it.
- I answer within one business day, and same day when something customer-facing is down.
AI and your data
- AI drafts and sorts. A person, you or me, approves anything that goes to your customers, unless you decide a specific message should send on its own.
- Your customer data stays in your accounts. It isn't sold, shared or used to train anyone's AI.
- I use business AI tools that don't train on your data, and I tell you which ones touch your information.
If something breaks
- For 30 days after launch, I fix anything that doesn't work as agreed at no charge.
- After that, fixes are included in a monthly plan or quoted before I start.
Free previews
- A website preview I send before we work together is a free concept. You owe nothing for it.
- It's labeled as a concept, hidden from search engines, and takes no orders or information.
- Ask and it comes down the same day. If I don't hear back, it comes down after 30 days.
The fine print
- Each project gets a short written agreement and scope that you sign. If this page and the agreement ever differ, the agreement wins.
- I'm not a lawyer or an accountant. When a setup touches legal or tax questions, I'll tell you to check with yours.